IMPROVED RAIL TRAVEL INFORMATION SERVICE FOR WELSH SPEAKERS ACROSS THE UK

Welsh speakers planning their rail journeys across the UK will be enjoying an improved service from now on thanks to a new contract between the National Rail Enquiry Service and Traveline Cymru, the dedicated information service for those travelling by public transport in Wales.

PTI Cymru, the organisation responsible for providing Welsh travellers with the latest information on all forms of public transport via its Traveline Cymru services, has won a contract to handle welsh-speaking enquiries from all over the UK about rail services. Traveline Cymru is based in the GALW Call Centre in Porthmadog, North Wales and currently employs 12 full time and 10 part time bilingual staff members, handling an average of 8,000 enquiries a week.

The new contract will create 2 more jobs and could lead to further new posts depending on the level of calls. Emma Griffith, Traveline Cymru Call Centre Quality Manager is delighted to have won this extra work. She said “This new development is a tribute to the enthusiasm and hard work of our call centre team. They handle enquiries ranging from ‘How do I get from one side of Wales to another?’ to ‘What time is the last bus home from the pub?’. Our service is designed to provide a high quality and helpful response about all forms of public transport in Wales and we are delighted that this has been recognised by the National Rail Enquiry service”.

Tejpal Singh, Head of Contact Centres at National Rail Enquiries added “We want to ensure that our Welsh-speaking rail users across the UK enjoy a top quality service and so when we were reviewing our arrangements, PTI Cymru was a leading contender for the contract. Now rail passengers all over the country have an immediate choice of advice and assistance in Welsh or English by ringing 0845 60 40 500”.

Traveline Cymru offers a bilingual public transport information service between 07:00 - 22:00 hours, seven days a week as well as via its online enquiry service at www.traveline-cymru.info